Refund policy

Return and Refund Policy

At Tjm Labs, Inc., operating via d9aq00-rr.myshopify.com, we take pride in supporting your gardening journey. We want you to be completely satisfied with every watering spray bottle, long-spout watering can, and sharp pruning tool you purchase from us. If an item isn't performing up to your expectations or you simply changed your mind, our return and refund policy outlines how we can assist you.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, undamaged, and complete with all original parts (e.g., nozzles, safety caps, blade guards).

  • The item must be in its original packaging.

  • You will need to provide the order number, receipt, or proof of purchase.

Items Exempt from Return

Certain items cannot be returned due to hygiene, safety, or operational constraints:

  • Items marked as Final Sale or Clearance.

  • Tools that show clear signs of heavy outdoor use, dirt/soil residue, modified blades, or chemical exposure (e.g., pesticides/fertilizers used in sprayers).

  • Gift cards.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, photo evidence (if damaged/defective), and reason for return.

  2. Review & Approval: Our customer support manager, Yvette Malave, will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with detailed packing instructions.

  3. Ship the Package: Pack the item securely and ship it to our designated return facility:

Return Address:

Tjm Labs, Inc.

Attn: Returns Department (Yvette Malave)

2771 Korink Ave

San Diego, CA 92111

United States

Note: Please do not send items back to us without first requesting a return. Unapproved returns will not be processed.

Return Shipping Costs

  • Customer Preference Returns: If you are returning an item due to personal preference, buyer's remorse, or ordering the wrong size/specification, you will be responsible for paying the return shipping fees.

  • Defective, Damaged, or Incorrect Items: If your pruning shear arrives broken, your watering sprayer leaks upon arrival, or you receive the wrong product, please contact us immediately. We will cover all shipping costs and provide a prepaid return label or immediate replacement.

Refunds

Once your returned item is received and inspected by our warehouse team, we will send you an email notification confirming receipt and informing you whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed promptly, and a credit will automatically be applied to your original credit card or method of payment within 5 to 7 business days.

  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, missing parts not due to our error, or items returned more than 30 days after delivery).

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to [email protected].